Refund Policy – 7 Days Satisfaction Guarantee

At Groove Urban, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy within 7 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unopened, and in their original condition.
• Original packaging and tags must be intact.

Initiating a Refund: To initiate a refund, please contact our customer support team at info@groveurban.com within 7 days of receiving your order. Please provide your order number and reason for the refund request.

Refund Process: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Contact Us: If you have any questions or concerns about our refund policy, please contact us at info@groveurban.com. We are here to assist you.

Thank you for shopping at Grove Urban. We appreciate your trust in us.